General terms

General terms and conditions

The reservation must be done in writing form per email. The client gets a booking confirmation incl price per email.
The confirmation of our product is regarded as a binding booking. Pasvikturist AS is then obliged to operate the tour/carry out the service.

When the product is ordered and confirmed, this is a binding booking.
You can find the detailed terms of cancellation for the different products on  this page.
The product must be paid for in advance, unless otherwise arranged.

Acceptance: By filling the booking form the customer has accepted the general terms and conditions listed on our web pages.

If the tour or experience is cancelled or not operated by Pasvikturist AS, all payments made to Pasvikturist AS will be refunded.
Many of our winter activities are subject to change due to weather- and ice conditions. As a responsible tour operator Pasvikturist AS reserves the right to change the routing and the duration of the excursions due to security matters. In case of such changes no claim for refund possible. Northern lights can never be guaranteed on the excursions.

Pasvikturist AS will emphasize that participation on excursions happens on the participants’ own responsibility. The tour operator assumes no responsibility for the financial consequences of potential accidents / injuries that might occur during the activity. Pasvikturist recommends to draw a travel / accident insurance.

The Norwegian Travel Guarantee Fund

Pasviturist is member of “The Norwegian Travel Guarantee Fund RGF”

https://reisegarantifondet.no/images/logo/rgf_logo_jpg.jpg

Cancellation terms

Visa application/Invitation letter

If the application has been lodged with the Russian Consulate, the client must cover the cost of the visa regardless of the timing of the cancellation.
If the invitation letter is issued, the client must cover the cost of the invitation letter regardless of the timing of the cancellation.

Bus tickets Russia

In the event of cancellation after the ticket is issued and up to 72 hours before departure, amount paid will be refunded minus service fee – 100 NOK per person.
Cancellation less then 72 hours before departure – 100%  must be paid.

Tours  – Packages – Transfers

Tours and tour packages, 1-9 persons
In the event of cancellation:
– from the booking confirmation is received until 4 weeks prior to the tour, 50 NOK per person cancellation fee
– 4 weeks – 1 week prior to the tour: 50% of the total amount must be paid.
– less than 1 week prior to the tour: 100% of the total amount must be paid.

PAYMENT: Final payment for the tour 4 weeks in advance by card.
If client wants to settle the final payment earlier, please inform us.

Tours and tour packages, Groups from 10 persons
In the event of cancellation:
– from the booking confirmation is received until 4 weeks  prior to the tour: 1500 NOK per booking cancellation fee.
– less than 4 weeks until 2 weeks prior to the tour, 50% of the total amount must be paid.
– less than 2 weeks prior to the tour, 100% of the total amount must be paid.

All private-  and exclusive tours with limited number of places (max 16 places)*
In the event of cancellation:
– from the booking confirmation is received until 4 weeks prior to the tour: 20% of the total amount must be paid.
— less than 4 weeks, 100% of the total amount must be paid.
*valid for KI14, KI29, KI29A,KI44, KP01, KP02

For tours to Russia please note:

Visa/invitation letter:
If the application has been lodged with the Russian Consulate, the client must cover the cost of the visa regardless of the timing of the cancellation. If the invitation letter is issued, the client must cover the cost of the invitation letter regardless of the timing of the cancellation.

Transfers and transportation services (Norway, Russia, Finland)

In the event of cancellation:
– from the booking confirmation is received until 4 weeks  prior to the tour: 500 NOK per booking.
– less than 4 weeks until 1 week prior to the tour: 50% of the total amount must be paid.
– less than 1 week: 100% of the total amount must be paid.

Change of the booking, done by the client:

All changes done by the clients less than 4 weeks prior the tour are treated like a cancellation and are following our regular cancellation terms. All changes, alterations or cancellations to the reservation confirmed by Pasvikturist, have to be done in written form within our opening hours Mon-Fri email: firmapost@pasvikturist.no
The requested changes are subject to the written approval of Pasvikturist AS
If changes courses extra costs: must be covered by the client.

Prices

We reserve the right to price changes due to changes in exchange rates or change in prices from our suppliers.
We are subject to possible price errors on these websites.

Insurance

Pasvikturist AS has the general third Party Liability Insurance from IF Forsikring’s company.  All coaches or other motorized vehicles used in traffic in Norway must have a valid liability insurance.  All guests are advised to arrange their own travel insurance which also covers winter sports, snowmobile tours, boat trips, fishing trips, husky safaris and general winter and summer activities. Please check with your insurance company (insurance cannot be issued by Pasvikturist AS).

Force Majeure

Pasvikturist AS shall not be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Party`s operations due to simliar causes (including but not limited to war, strike, weather, lack of snow and ice, or other natuarl ocnditions etc).

All guests are adviced to arrange their own travel insuracne which covers also winter sports, snowmobile tours, boat trips, fishing tours, husky safaris and general winter and summer activities. Please check with your insurance company (insurance can not be issued by Pasvikturist AS!)

Important information about our winter packages

  • Rates are based on a booking of min 2 adults
  • Normal physical health is required
  • The menu is set on our tours and if you have special food preferences/allergies we need to know that in advance
  • For driving a snowmobile a driving licence (for cars, international licence is NOT necessary) is required. Persons without a license can only par-ticipate as passengers.
  • Some activities have an age limit (not suitable for children)
  • The sequence of activities may change
  • Many of our winter activities like Snowmobile safaris, husky safaris, King Crab Safaris are subject to change due to weather- and ice conditions. As a responsible tour operator Pasvikturist AS reserves the right to change the routing and the dura-tion of the excursions without prior notice. The driver of the snowmobile is held liable for damages caused to the vehicle.
  • Northern lights can never be guaranteed on the excursions.